Frequently asked questions

What is the lead time for your windows?

Orders placed before the cut-off date and time for your region will usually be delivered the following working week. To find out which day of the week is your cut-off day and time please contact your Account Manager.

Do you cover the whole of the UK?

Yes. We cover the whole of the UK, as well as Ireland. A delivery charge will apply to deliveries to Northern Ireland, the Republic of Ireland and some remote parts of the UK.

Is there a charge for delivery?

Orders over £1,000 are free of charge. There is a delivery charge of £30 plus VAT for orders under £1,000.

Do you use your own delivery lorries?

We have our own delivery fleet of lorries and vans.

How can I open an account with you?

You must fill in a New Client Application Form to buy from us. We will also need a copy of your Company Letterhead. This is to ensure you are a bona fide trading window company. We will require you to pay a deposit on your first order.

Can I have a sample window?

We are able to supply you with a sample window once you have started placing regular orders with us. Please contact your Account Manager for further details.

What WER rating are your windows available in?

Our standard ECOSlide sash window is A-rated (A+1 WER) with a U value of 1.5 W/m2K. We also can supply windows with an A+6 WER.

Whose profile do you use?

ECOSlide sash windows are made from our own exclusively-designed PVC-U profiles, extruded by Victorian Sliders at our headquarters in South Wales. The compound is an ECO friendly lead free compound and is fully compliant with all current standards.

How do I get a quote from you?

To get a quotation please fill in our Quotation Form. We aim to get your quotation promptly back to you within the hour, during normal business hours (9.00am to 5.30pm, Monday to Friday).

Can you deliver the windows direct to site?

Yes, we can deliver windows directly to your homeowner customer’s site. Please clearly specify the delivery address when you complete the Quotation Form, as the delivery day may be different to your regular delivery if it is in a different area.

Who is my point of contact for processing quotations and orders in your company?

Our experienced sales office staff work together as a team and will be able to handle all your quotations and orders, as well as being available to offer you any help or advice you may need.

Is there a minimum quantity of windows we need to buy to deal with you?

No. There is no minimum order quantity or minimum number of sash window frames you need to buy per week, month or year.

I would like sash windows to be fitted in my home, but I am not a window company. How can I purchase ECOSlide windows?

We only supply direct to window companies. However, if you would like to have our vertical sliding sash windows installed in your home then we will be delighted to assist you. Please call our team on 01269 846200 and they will give you the name of the nearest Professional Trade Installer based in your local area who can readily supply and fit our ECOSlide windows.

How long are your windows guaranteed for?

Victorian Sliders offer the following manufacturer’s Product Guarantees which are fully endorsed by our supply chain partners and have been enhanced for all orders placed from January 2017:

PVC-U Profile – is extruded in the UK and is fully compliant with all current standards and guaranteed for a period of 10 years.

Sealed Double Glass Units – are produced in full accordance with BS EN 1279 and are guaranteed for a period of 10 years.

Operating Hardware – is guaranteed from technical fault or operating functionality defect for a period of 10 years.

Vertical Slider Balance Springs – are guaranteed from breakdown or failure for a period of 10 years.

Note: All Product Guarantees are subject to our standard Terms & Conditions.

  • Sliding function

    ECOSlide PVC-U sash windows function like a traditional box sash window with both the top and bottom sashes sliding up and down to suit your ventilation requirements.

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  • Tilt & easy clean function

    ECOSlide PVC-U sash windows are incredibly low maintenance, requiring only a quick wipe down with a damp cloth to keep them looking as good as new.

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  • Attention to detail

    Its the little details that help make ECOSlide sash windows as authentic as possible. Our PVC-U windows are designed to be smooth and sleek with slim profile sections giving a better appearance, which is pleasing to the eye as well as offering improved views from the inside and outside.

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